Privacy Policy

Welcome to Ask Bailey! This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our mobile application and services. Your privacy is important to us, and we are committed to transparency about our data practices.

1. Information We Collect

We collect several types of information to provide and improve our Service.

1.1 Information You Provide Directly

When you create an account and use Ask Bailey, you provide us with:

• Account Information: Your email address for account creation and communication
• Dog Profile Information: Your dog's name, breed, age, size, behavior issues, training goals, and any other details you choose to share
• Training Data: Questions you ask, training plans you create, progress updates, and feedback on training recommendations
• Chat History: Conversations you have with our AI coach for context and personalization
• Subscription Information: Payment details processed through Google Play Billing (we do not store your credit card information directly)

1.2 Information Collected Automatically

When you use our app, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Data: Features you use, time spent in the app, crash reports, performance data
• Log Data: IP address, access times, pages viewed, app version
• Analytics Data: Anonymized usage patterns to improve our service (using tools like Google Analytics)
• Image Data:
• Photos of you or your dog (only if you choose to upload them as a profile picture)

1.3 Information We Do NOT Collect

We value your privacy and do NOT collect:

• Location data beyond general region (for localization purposes only)
• Contact list or phone book information
• Social media profile information (unless you choose to connect accounts in the future)
• Biometric data or health information about you (only basic information about your dog's behavior)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve Our Service

• AI Training Recommendations: Your dog's profile and questions are processed by AI (OpenAI) to generate personalszed training plans and advice
• Account Management: To create and maintain your account, authenticate you, and enable app functionality
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide assistance
• Service Improvements: To analyze usage patterns, identify bugs, and develop new features
• Personalization: To remember your preferences and tailor the experience to you and your dog

2.2 To Process Payments and Manage Subscriptions

• To manage your subscription through Google Play Billing
• To send billing confirmations and payment receipts
• To handle refund requests (when applicable)

2.3 To Communicate With You

• To send important service updates, security alerts, and policy changes
• To send promotional emails about new features, tips, and offers (you can opt out)
• To send push notifications (you can disable these in your device settings)

2.4 To Ensure Safety and Security

• To detect and prevent fraud, abuse, and security threats
• To enforce our Terms of Service and other policies
• To comply with legal obligations and protect our rights

2.5 For Analytics and Research

• To understand how users interact with the app (anonymized data)
• To conduct research on dog training effectiveness (aggregated, anonymized data)
• To create anonymized reports and statistics

3. How We Share Your Information

We do NOT sell your personal information to third parties. We only share your information in the following limited circumstances:

3.1 AI Service Providers

Your dog profile and training questions are shared with:

• OpenAI: To power our AI-driven training recommendations (subject to OpenAI's privacy policy)

These providers process your data solely to provide the AI services and are contractually obligated to protect your information.

3.2 Infrastructure and Storage Providers

• Supabase: Our backend database provider, hosted on US West Coast servers, storing your account and dog data

3.3 Payment Processors

• Google Play Billing: Handles all payment processing for subscriptions (we do not store your payment card details)

3.4 Analytics and Performance Tools

• Google Analytics: For anonymized usage analytics and app performance monitoring
• Crash Reporting Tools: To identify and fix bugs (anonymized)

3.5 Legal Obligations and Safety

We may disclose your information if required by law or to:

• Comply with legal processes (e.g., subpoenas, court orders)
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Ask Bailey, our users, or others
• Investigate fraud, security issues, or policy violations

3.6 Business Transfers

If Ask Bailey is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

3.7 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. How We Protect Your Information

We take data security seriously and implement multiple safeguards:

4.1 Technical Security Measures

• Encryption: All data is encrypted in transit (using TLS/SSL) and at rest
• Secure Servers: Data is stored on secure, access-controlled servers (US West Coast)
• Authentication: Secure account authentication with hashed passwords
• Regular Audits: Periodic security audits and vulnerability assessments
• Access Controls: Limited employee access to personal data on a need-to-know basis

4.2 Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: All data is removed if you delete your account
• Legal Requirements: Some data (e.g., payment records) may be retained longer for legal compliance (typically 7 years)
• Anonymized Data: Aggregated, anonymized data may be retained indefinitely for research and analytics

4.3 Limitations

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the security of your account credentials.

5. Your Privacy Rights and Choices

You have several rights regarding your personal information:

5.1 Access and Portability

You can:

• View your account and dog profile information in the app settings
• Request a copy of your data in a machine-readable format
• Download your training history and chat logs

5.2 Correction and Updates

You can:

• Update your email address, dog profile, and other information directly in the app
• Contact us to correct inaccurate information

5.3 Deletion

You can delete your account at any time through the app settings or by contacting support@askbailey.app. For detailed instructions, visit our Account Deletion page.

When you delete your account:

• Your profile and dog information will be permanently deleted
• Your training plans and chat history will be removed
• Your subscription will be canceled (no refunds for remaining time)
• Some data may be retained for legal compliance (e.g., payment records)
• Anonymized usage data may be retained for research and analytics

5.4 Communication Preferences

• Opt out of marketing emails by clicking "unsubscribe" in any email
• Manage push notification preferences in your device settings
• Note: You cannot opt out of essential service communications (e.g., security alerts, billing notifications)

5.5 Rights for EU/UK Users (GDPR)

If you are located in the European Union or United Kingdom, you have additional rights under GDPR:

• Right to erasure: Request deletion of your personal data, you can also do this yourself within the app
• Right to restrict processing: Limit how we use your data
• Right to object: Object to certain data processing activities
• Right to data portability: Receive your data in a machine-readable format
• Right to lodge a complaint: File a complaint with your local data protection authority

5.6 Rights for California Users (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act:

• Right to know: Request information about data we collect and share
• Right to delete: Request deletion of your personal information
• Right to opt-out: We do NOT sell your personal information
• Right to non-discrimination: You will not be discriminated against for exercising your rights

6. Children's Privacy

Ask Bailey is not intended for users under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. The app is designed for adult dog owners and trainers.

If you believe we have inadvertently collected information from a child under the applicable age, please contact us immediately at support@askbailey.app, and we will delete the information promptly.

7. International Data Transfers

Your information may be transferred to and processed in the United States, where our servers are located. The US may have different data protection laws than your country.

By using our Service, you consent to the transfer of your information to the US. We take steps to ensure your data receives adequate protection in accordance with applicable privacy laws.

8. Cookies and Tracking Technologies

Our mobile app does not use traditional browser cookies. However, we may use similar technologies for:

• Authentication tokens: To keep you logged in securely
• Preferences: To remember your app settings
• Analytics: To understand app usage (anonymized)

You can control these through your device settings or by not using certain features.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For material changes, we will notify you via email or in-app notification
• Your continued use of the Service after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Your Consent

By using Ask Bailey, you consent to:

• The collection and use of your information as described in this Privacy Policy
• The transfer of your data to the United States for processing and storage
• The sharing of your dog profile and training questions with AI service providers (OpenAI and Anthropic) for processing
• The use of Google Play Billing for subscription management

You can withdraw your consent at any time by deleting your account, though this will prevent you from using the Service.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Data Protection Officer

For EU/UK users, if you have questions about how we process your personal data, you can contact our Data Protection Officer at: support@askbailey.app

Last Updated: January 1, 2025
Effective Date: January 1, 2025